ORDER PROCESSING + SHIPMENT

Orders placed Monday-Friday before 12 PM PST will begin processing that day, excluding holidays, and will ship within 48 hours pending availability and credit verification. All orders placed after 12 PM PST will begin processing the next business day, and ship within 48 hours. Orders placed from Friday after 12 PM PST to Sunday will begin processing on the following Monday. Sugarcrane.com will contact you via email if the merchandise you have selected is not currently in stock. We do not offer Saturday delivery.

We can not ship to Post Office Boxes or APO/FPO.

SHIPPING RATES WITHIN U.S.

Flat fee $6.50.

SHIPPING IS FREE if total purchased amount is over USD $200.

All packages are delivered by USPS Priority Mail and typically takes 2-3 days. (Note: Shipping time may vary upon location. Delivery time does not include Saturdays, Sundays or Holidays.)

INTERNATIONAL SHIPPING RATES

All packages are delivered by USPS Priority Mail International and typically takes 6-10 days. (Note: Shipping time may vary upon location. Delivery time does not include Saturdays, Sundays or Holidays.)

HOW CAN I PAY?

Shopping cart and payment is handled through PayPal - a free, safe and easy way to transfer payments and process credit cards.

When you add an item to a shopping cart, you'll be redirected to PayPal's secure Site. You can come back to our site and continue shopping or follow the instructions on their Site to complete your purchase. Orders paid with PayPal are processed instantly.

To review PayPal's policies, please visit their website.

DO I NEED A PAYPAL ACCOUNT TO USE MY CREDIT CARD?

No, you do not need a PayPal account. Once you are taken to the PayPal site, you'll be given the option to pay with your credit card without signing up for an account.

ACCEPTABLE METHODS OF PAYMENT

We accept Visa, Mastercard, American Express, Discover and Paypal

DO YOU CHARGE SALES TAX?

Washington residents will have 9.0% added to their order.

RETURN/EXCHANGE POLICY

All return and/or exchange shipping costs are the responsibility of the customer. Sugarcrane is not responsible for lost or damaged-in-transit merchandise, so we recommend using a delivery service that can track packages as well as insure them for the full retail amount. Items received damaged can not be returned or exchanged.

Returns: returns are accepted within 7 days of receipt. All belts/buckles must be returned in new, saleable condition with its original slip-cloth. Damaged or heavily worn product will not be accepted, and returns missing slip-cloths will be assessed a 10% re-stocking fee.

Exchanges: exchanges are accepted within 14 days according to the same terms for a return, and can be applied towards a variation of the same item or as payment towards another item.

Refunds: refunds will be given in the original form of payment. All shipping and handling fees are not refundable.

HOW TO RETURN

Prior to sending the item back for return or exchange, please send an email to customerservice@sugarcrane.com for an RMA # along with reason for return/exchange. Once you have an RMA # carefully pack the merchandise and purchase invoice, and mail to the following address:

Attn: E.K. Chung
Sugarcrane,LLC
100 Castilian Way
San Mateo, CA 94402

Sugarcrane is not responsible for lost or damaged-in-transit merchandise, so we recommend using a delivery service that can track packages as well as insure them for the full amount. Items received damaged are not returnable. (See Return/Exchange policy above.)

REFUND PROCESS

Once your package has been received, a refund will be processed in the original form of payment within 7 business days. A notification e-mail will be sent to the e-mail address listed on your account when the transaction has taken place. Please note that due to credit card policy, refunds may take up to 30 days to appear after the refund is completed.